*1. How did you first learn or find out about us?
Internet web search
E-mail from us or one of our affiliates
Postcard mailpiece
Word of mouth
Courtesy phone call from us
Visit from us in person
Other, please explain
*2. Are you an existing customer or have purchased products/services from us before?
Yes
No
3. If answered yes to question # 2 -
Based upon your most recent service, how would you rate your overall
satisfaction with us?
Excellent
Good
Fair
Poor
*4. How many microscopes do you have?
none
one
two
three
four
five
6-10
11-20
21-30
31-50
51-100
100+
Don't Know
*5. Approximately about how many microscopes do you regularly use?
none
one
two
three
four
five
6-10
11-20
21-30
31-50
51-100
100+
Don't Know
6. Which brand(s)/model(s) of microscope(s) do you or your organization currently use?
*7. What matters most to you if you were to purchase microscope equipment versus quality and price?
Least Expensive (quality really doesn't matter)
Cheaply Priced (quality okay with minimum requirements needed)
Economically Priced (quality good meeting or exceeding requirements needed)
Most Expensive (highest of quality with all the bells and whistles)
8. What is your microscope field of study or application use?
9. How often do you or your organization have your microscope(s) professionally cleaned (preventative maintenance)?
quarterly basis
twice a year
once a year
rarely
never
*10. Are you or your organization currently using another company to maintain microscope(s)?
Yes
No
*11. Are you or your organization currently under a microscope service contract agreement with another company?
Yes
No
12. If answered yes to question # 11 -
Would you like to be contacted by Valley Microscope prior to re-newing service contract?
Yes - When does your contract expire?
No
*13. Does your agency/organization announce request for proposals or bid opportunities for microscope service(preventative maintenance) or microscope equipment needed?
Yes - Where is this information posted?
No
*14. How many autoclaves do you or your organization use?
none
one
two
three
four
five or more
*15. How many centrifuges do you or your organization use?
none
one
two
three
four
five or more
*16. Would you like more information or new updates on the following products as it becomes available?
Please check all that apply:
autoclaves
centrifuges
digital microscope cameras
microscopes
none
*17. Do you anticipate or plan on purchasing any one of the following products within the next 12 months?
Please check all that apply:
autoclave
centrifuge
digital microscope camera
microscope
not sure
*18. Would you like for Valley Microscope to contact you in advance next time we plan on coming into your geographical area?
No
Yes - Preferred method of contact: E-mail Alert Courtesy Phone Call
*19. Would you like to subscribe to our mailing list for free newsletters, special offers or promotions?
Yes
No
20. Please provide suggestions or comments for ways we can better serve your
needs and/or improve our service to the public.